Britannia Pub Makes the Switch to Union
Britannia Pub · British-style sports bar · Santa Monica, CA
126%
Higher check sizes
50%
Guest adoption at events
20%+
App tip average
About the venue
Located on iconic Route 66 in Santa Monica, The Britannia Pub, "The Brit" to locals, has been a neighborhood staple for over 20 years. Karaoke nights, live sports, and rowdy weekends make it a go-to for Eagles fans and music lovers alike.
The problem
Like many busy bars, The Brit struggled during peak hours, especially on game days. Long waits to order, chaos closing tabs, frustrated guests, and exhausted staff.
The turning point
After exploring Union's guest-led service model, Britannia Pub was interested, but hesitant. Then their POS system crashed.
“Within a week our system completely shut down... So I called Union and said, "can we put a rush on this?" And they did!”
The results
A wild Philly sports weekend brought chaos, but guest-led ordering brought calm.
- ✓126% higher check sizes on guest-led tabs
- ✓50% of guests used the system during major events
- ✓20%+ tip averages on app-based orders
- ✓More guest engagement, less staff burnout
“It's just so user-friendly. From taking orders to pulling reports, everything is simple.”
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